1. Who we are
SOtask is a software service focused on service operations, task coordination, and operational workflows. This Privacy Policy applies to information processed in connection with the SOtask app, support interactions, and this public website.
2. Data we may collect
Depending on how the service is used, SOtask may collect or process the following categories of information:
- Account information such as email address, login credentials, and basic profile details such as name.
- Operational information entered by users or teams, including service tasks, requests, notes, assignments, and status updates.
- Support and contact information shared when users email us for assistance, account issues, or data requests.
- Technical information necessary to operate the service, such as device or application events, security logs, and delivery status for notifications.
- Notification-related data required to send or manage operational push notifications, where applicable.
3. How data is collected
We may collect data directly from users or organizations in the following ways:
- When an account is created, invited, authenticated, or updated.
- When users enter operational records or interact with workflow features inside the app.
- When users contact SOtask for support, privacy requests, or general communication.
- When the service generates technical logs needed for security, maintenance, support, and service continuity.
4. Why we use data
SOtask may use collected data to:
- Provide account access and maintain the core operational functionality of the service.
- Support task management, workflow coordination, team communication, and execution records inside the app.
- Respond to support requests, troubleshoot issues, and maintain service quality.
- Protect the service, detect misuse, support security reviews, and maintain operational integrity.
- Comply with applicable legal, regulatory, contractual, or documentation obligations.
5. Legal and operational basis
SOtask processes information as reasonably necessary to provide the service, maintain security, support users, preserve operational continuity, and meet legitimate legal or administrative obligations. Where local law requires a specific legal basis, processing may rely on performance of the service, legitimate interests, user request, or compliance obligations, as applicable.
6. Service providers and third parties
SOtask may use infrastructure, hosting, email, notification, authentication, or other operational service providers to support delivery of the platform. These providers may process information on our behalf only as reasonably necessary to host, secure, operate, or support the service. This policy does not state that analytics or advertising tracking is active unless separately implemented and disclosed.
7. Data retention
We may retain account and operational data while an account remains active and for the period reasonably necessary to support service continuity, operational records, support handling, dispute resolution, security review, fraud prevention, and legal compliance. When retention is no longer necessary, SOtask will seek to delete or de-identify information in accordance with applicable operational and legal requirements.
8. Security measures
SOtask uses reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or loss. No system can guarantee absolute security, but we work to maintain appropriate safeguards compatible with the nature of the service.
9. User rights and requests
Subject to applicable law and identity verification, users may request access to their personal data, correction of inaccurate information, deletion of eligible account data, or clarification about how information is processed. Requests may be submitted by email to support@sotask.app.
10. Account deletion and data deletion
Users may request account deletion or related data handling assistance through the public deletion page at sotask.app/delete-account or by emailing support@sotask.app. In organization-managed environments, deletion requests may need to be submitted or approved by an authorized admin or manager associated with the account. Some records may need to be retained where required for security, fraud prevention, legal compliance, or operational recordkeeping.
11. International and jurisdictional context
This text is prepared with Brazil as the reference jurisdiction and uses neutral professional language suitable for public disclosure. Specific rights and obligations may vary depending on the user's location and the legal context applicable to the account or organization using SOtask.
12. Changes to this policy
SOtask may update this Privacy Policy from time to time to reflect service changes, legal requirements, or operational practices. The latest public version will be available on this page with the updated effective date.