When to contact support
Use SOtask support for account access issues, workflow questions, notifications, privacy-related requests, or technical problems affecting the service.
- Login, credentials, and account access issues.
- Questions about task visibility, workflows, or team coordination in the app.
- Technical problems, unexpected behavior, or app instability.
- Push notification or alert delivery issues.
- Privacy requests, admin- or manager-authorized account deletion requests, or data-related questions.
How to report an issue
To help the SOtask team respond faster, include enough context for the issue to be identified and reviewed.
- Describe what happened and what you expected to happen.
- Include the email address associated with the account or organization, if available.
- Share the approximate date and time of the issue and the device platform involved.
- For bugs, include screenshots or steps to reproduce the issue whenever possible.
Related pages
For privacy information, account deletion guidance, or general contact details, use the public pages linked in the site navigation and footer.